What kind of stuff can I put up for rent?
Rentzzz mission statement is that you can offer and find any item or product for
rent. All kinds of goods can be offered for rent, our categories tree should allow
to do this quickly. Rental of apartments and houses is not presently included in
the categories, but nothing stops you from offering these goods for rent.
What’s more, while choosing a category for the item you are posting for rent, if
you can't find a matching category, then you can suggest a new category through
our Ticket system selecting the subject “Suggest a New Category”.
How do I put my stuff up for rent?
It is very easy, just create a Rentzzz account, list your goods under My Items and,
once the descriptions are complete, publish those items.
Advice and guidance on renting your stuff can be found on our blog.
How does the deposit system work?
A security deposit is given in cash or other goods as defined by the renter.
Rentzzz does not manage the security deposits requested by renter. That is worked
out between the renter and the rentee, according to a procedure that the renter
will define in the description of the item. The details can also be added directly
to the standard rental agreement provided by Rentzzz to the renter.
What are the fees for using Rentzzz as an renter?
Creating a Member account if free, whether you are an individual or a rental business.
Rentzzz's business model is based on listing fees (free today) and commissions on
transactions (retainer fees).
How do I set my security deposit or rental amount?
Rentzzz doesn’t set any guidelines for rental and security deposit prices.
To get an idea of the range, you can check out the current prices on Rentzzz for
items similar to what you have or want to post for rent.
As for the security deposit, that can be set in relation to your degree of confidence
in the renter, as well as the condition of your item.
What happens if an item is returned broken or not returned
This kind of situation is governed by the rental agreement made and signed between
the rentee and the renter.
This kind of occurrence can also be taken into account when evaluation of the two
parties in the transaction takes place.
Do I have to give Rentzzz my home or business address?
To establish your profile and join Rentzzz, it is essential that we have a record
of your address. This is collected in conformity with privacy and personal information
a rental agreement. It is important to distinguish between your home/business address,
and the actual location of the item for rent, since they can be different.
This address is necessary for your items available for rent can be located and mapped,
for potential renter to visualize them.
Also, the accurate rental pick up and drop off places will only be transmitted after
confirmation of the agreement. Either you will tell the renter yourself, or Rentzzz
will inform them if you entered that information when filling in the item description.
Once the agreement is confirmed by an email from the renter to the rentee, the renter’s
contact information is also transmitted.
Also, please keep in mind that your address will not be displayed accurately on
the map when users will be searching for items to rent. Our system displays location
markers in a 150 feet range from your actual location.
What happens if my renter doesn’t show up for the meeting
This kind of situation is governed by the rental agreement you established when
the rental confirmed the reservation. There could be supplementary fees involved
or have no repercussions, just depending on your rental agreement, if you set one
Of course, whatever happens, the renter will be subject to your evaluation after
this situation happens. Rentzzz encourages systematic evaluation of rental partners.
A positive evaluation reassures future transaction partners.
What information do I need to provide to Rentzzz in order
to create an account?
You will need to provide profile and contact information, as well as the location
of your rental items (or the location where you would like to meet renters to make
the transaction). Please provide the most direct and up-to-date contact information
to allow renters to contact you and rent your items.
When do I have to pay my Rentzzz fees?
There are two types of fees associated with using Rentzzz: the commission on transactions
and the listing fees.
Listing fees are set to free.
The commission is due when a reservation is made, and charged to the renter as a
retainer fee. When meeting the renter for the rental pick-up, the renter will owe
the renter the remaining amount, that is the overall rental price of which will
be deducted the already paid retainer fee. Therefore, the renter will not have to
issue any payment to Rentzzz. A history of the transactions and commissions can
be found under the “My Bills” section of the Rentzzz account, the commissions for
confirmed rentals being labeled as “Paid”.
Can I refuse a rental booking request?
If for whatever reason you cannot rent the requested item to the prospective renter,
you can refuse the transaction when the renter will contact you after making a reservation
online. In this case, please notify the renter as soon as possible as he or she
only has 3 days to cancel the transaction online before being charged the retainer
What are the online payment methods available for billing
Payment for rentals (except for the retainer) is handled directly between the renter
and the rentee. Therefore, all payment methods are available and your preferred
payment methods (credit card.)
should be described in your rental listings.
What methods of payment are available for paying my dues
Rentzzz accepts payments via credit cards and Paypal for the listing fees (free
today). The commission is paid through the retainer fee, charged to the renter when
the rental is confirmed.
Why don’t I see the item I posted for rent?
Your rental listings are instantly registered in the Rentzzz database once they
are published for rent. However, it may take several hours for them to show up in
If it has been more than a few hours and you still cannot find them when making
a search, there may have been a problem in the listing creation (typo, missing entry...).
In this case, check if the name and the description of the item has been correctly
registered under your Rentzzz account, where you can edit listings as needed. If
this does not solve your problem don't hesitate to contact us, our staff will be
happy to help.
How much time can I wait before accepting a booking request
from a renter?
A rental transaction is considered confirmed and effective 3 days after the renter
has been notified via email by Rentzzz of the booking request and the rentee has
received the renter contact information. After the 3 days the renter is charged
the retainer fee for the transaction.
We strongly advise to respond as soon as possible to accept or refuse incoming booking
requests. Making sure your contact information is direct and up-to-date is the best
way to insure this. If you will be unavailable to respond to booking requests for
an extended period of time you can pause or deactivate temporarily your items from
your account. If you don't respond to renters booking requests your profile may
receive negative evaluations.
How do I remove or delete one of my items that is currently
The status of your rental items is defined in the My Items section of your account.
You can deactivate items or pause them for specific periods at any time.
Who can use Rentzzz Premium Ads?
for Rentzzz Premium Listings.
Why should you use Rentzzz Premium Ads?
Premium ads help you make your ad more visible, reach out to more consumers and
sell your product or service faster.
How long does my Ad remain as a Premium Ad?
All Premium ads currently whether Top Of Page or Urgent stay as a Premium ad on the website for minimum 1 month and maximum 12 month
as user choose plan.
Can I renew my Premium Ad?
Yes, you can renew your Premium ad after 30 days.